A lady attended the legal and financial centre asking about maintenance action. She was referred to me as a Centrelink Social Worker and she disclosed that she did not know the father of her child. She said that she was too embarrassed to tell this to the services she dealt with and became tearful as she disclosed to me, saying said she was ashamed.
I advised her to apply for a (free) birth certificate and said I would update her file and she would start receiving payments on a temporary basis (until birth certificate received) as she was now considered to be taking maintenance action. After returning to my office and updating her information, I rang the customer and advised of immediate payment and future payments - she was overcome with this good news. This was a fantastic outcome for a vulnerable person.